Is there a fee for scheduling my first appointment?

Yes, a new client scheduling fee is required to reserve your initial visit. This fee is applied to the invoice at your first visit and fully refundable with at least 24 hours’ cancellation notice.

What should I bring for my new client appointment?

Please make sure to email any prior vet records prior to your appointment. Bring a list of all medications, insurance, and treats is fine.

Can I access my pet’s records and chat with the team digitally?

Yes, our system integrates with Trupanion and we can forward any records requested for other insurance companies.

Do you accept pet insurance and price match prescriptions?

We accept major pet insurance providers including Trupanion and Pumpkin. Our online pharmacy price matches Chewy and leading retailers for most prescription diets and preventatives.

What if my pet needs emergency care after hours?

For urgent needs after hours, we refer to the local 9-to-9 Urgent Care clinic and 24/7/365 emergency facilities in the Port St. Lucie area. Details are provided during your first visit.

Are follow-up visits included after surgery or dental procedures?

Yes, most post-operative recheck visits are included in your initial surgical or dental procedure fee. Our team will clarify any exceptions and provide full details at the time of scheduling.

New Clients | Faith Animal Hospital

Becoming a new client at Faith Animal Hospital in Tradition, Port St. Lucie means more than just scheduling a veterinary appointment. From the moment you contact our courteous receptionists, you'll feel the difference of a privately owned, community-focused practice. We believe in transparent, education-first care. That means we go beyond checklists and ensure you understand the 'why' behind every recommendation, from wellness exams and vaccinations to preventative flea and tick protection that addresses Port St. Lucie’s year-round risks. Our powerhouse team, described as a 'little dysfunctional family of misfits' works together to deliver compassionate, Fear Free veterinary care. Separate canine and feline waiting areas, gentle handling, and clear communication are all part of our promise to new pet families. Whether you’re seeking a second opinion, transitioning from a corporate clinic, or are new to the Tradition community, we’re committed to making your pet’s first visit low-stress and informative. Our team is bilingual, ensuring Spanish-speaking families feel right at home. At Faith Animal Hospital, new clients are not just appointments; they’re the beginning of a partnership built on trust, empathy, and expert care.

Welcoming new clients is at the heart of what we do at Faith Animal Hospital. As a privately owned practice, we have the flexibility to offer creative, individualized care; unlike rigid corporate protocols. Your first step is a phone call or online form, followed by a required new client scheduling fee that secures your appointment slot. We use the IDEXX Vello app, allowing you to access medical records, chat with our team, and request prescription refills right from your phone. During your initial visit, our friendly doctors and caring technicians will listen to your concerns, review your pet’s medical history, and perform a full wellness assessment. We’ll address common issues seen in Port St. Lucie pets, such as anxiety, destructive behavior, or chronic allergies, and explain every diagnostic or treatment option available. For advanced needs, like dental cleanings, cystotomies, or nutritional counseling; our education-first approach ensures you’re never left in the dark. We also provide transparent written estimates and can discuss insurance options accepted in our practice. New clients are encouraged to ask questions and take advantage of our digital resources, from behavior modification plans to online pharmacy price matching. At Faith Animal Hospital, your first visit sets the tone for a lifelong partnership focused on your pet’s well-being.

Is there a fee for scheduling my first appointment?
Yes, a new client scheduling fee is required to reserve your initial visit. This fee is applied to the invoice at your first visit and fully refundable with at least 24 hours’ cancellation notice.
What should I bring for my new client appointment?
Please make sure to email any prior vet records prior to your appointment. Bring a list of all medications, insurance, and treats is fine.
Can I access my pet’s records and chat with the team digitally?
Yes, our system integrates with Trupanion and we can forward any records requested for other insurance companies.
Do you accept pet insurance and price match prescriptions?
We accept major pet insurance providers including Trupanion and Pumpkin. Our online pharmacy price matches Chewy and leading retailers for most prescription diets and preventatives.
What if my pet needs emergency care after hours?
For urgent needs after hours, we refer to the local 9-to-9 Urgent Care clinic and 24/7/365 emergency facilities in the Port St. Lucie area. Details are provided during your first visit.
Are follow-up visits included after surgery or dental procedures?
Yes, most post-operative recheck visits are included in your initial surgical or dental procedure fee. Our team will clarify any exceptions and provide full details at the time of scheduling.